Bitcapital Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Production Network Operational

90 days ago

100.0 % uptime

Today

Core API Operational

90 days ago

100.0 % uptime

Today

Horizon API Operational

90 days ago

100.0 % uptime

Today

Stellar Core Operational

90 days ago

100.0 % uptime

Today

Banking Services Operational

Payment Services Operational

VISA Cards Services Operational

Identity and Verification Services Operational

Postbacks, Alerts and Monitoring Operational

Enterprise Network Operational

90 days ago

99.99 % uptime

Today

geometric-sled Operational

90 days ago

99.96 % uptime

Today

obsidian-violin Operational

90 days ago

100.0 % uptime

Today

sapphire-harp Operational

90 days ago

100.0 % uptime

Today

cobalt-chalice Operational

90 days ago

100.0 % uptime

Today

pearl-harmonica Operational

90 days ago

100.0 % uptime

Today

Test Network Operational

90 days ago

99.99 % uptime

Today

Core API (Testnet) Operational

90 days ago

99.99 % uptime

Today

Horizon API (Testnet) Operational

90 days ago

99.99 % uptime

Today

Stellar Core (Testnet) Operational

Banking Services (Testnet) Operational

Payment Services Operational

VISA Cards Services (Testnet) Operational

Identity and Verification Services Operational

Google Cloud Platform Operational

Google Cloud Platform Google Kubernetes Engine Operational

Google Cloud Platform Google Cloud SQL Operational

Google Cloud Platform Google Cloud Storage Operational

Google Cloud Platform Google Cloud Networking Operational

Google Cloud Platform Google Cloud DNS Operational

Google Cloud Platform Google Cloud Pub/Sub Operational

Google Cloud Platform Google Compute Engine Operational

Google Cloud Platform Google Container Engine Operational

Google Cloud Platform Google Stackdriver Operational

Cloud Flare Operational

Cloudflare São Paulo, Brazil - (GRU) Operational

Cloudflare Cloudflare API Operational

Cloudflare SSL Certificate Provisioning Operational

Cloudflare SSL for SaaS Provisioning Operational

Cloudflare Rio de Janeiro, Brazil - (GIG) Operational

Cloudflare Load Balancing and Monitoring Operational

Cloudflare Porto Alegre, Brazil - (POA) Operational

Cloudflare Cloudflare Recursive DNS Operational

Cloudflare Always Online Operational

Cloudflare Fortaleza, Brazil - (FOR) Operational

Cloudflare DNS Updates Operational

Cloudflare Cloudflare Authoritative DNS Operational

Support Services Operational

Documentation - ReadMe.io Hub Operational

Help Desk - Jira Service Desk (Portal) Operational

Help Desk - Jira Service Desk (Web) Operational

Nightly Network Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time

Fetching

Past Incidents

Jan 28, 2020

No incidents reported today.

Jan 27, 2020

No incidents reported.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

[Production][Enterprise] Problems with initial wallet creation

Resolved - This incident has been resolved.
Jan 25, 01:08 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 21:08 UTC

Investigating - We are currently investigating errors in the initial wallet creation in the Stellar network. More information will follow soon.
Jan 24, 17:41 UTC

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

[Production][Enterprise] Banking provider issues

Resolved - This incident has been resolved.
Jan 14, 18:14 UTC

Monitoring - The VISA Cards Services recovered completely, some other services may still experience some disruptions. We're working closely with the Banking Provider and more updates will follow soon.
Jan 14, 16:36 UTC

Update - The physical network was reestablished, some services are already recovering. More updates will follow shortly.
Jan 14, 14:21 UTC

Update - We are continuing to work on a fix for this issue.
Jan 14, 14:17 UTC

Update - Our network provider reported optical fiber cables have been ruptured and the physical maintenance team is already working on a replacement. This is a major issue causing problems in a lot of different Banks in Brazil. More updates will follow shortly.
Jan 14, 14:01 UTC

Identified - The issue has been identified by the Banking Provider and the fix is being implemented. We are still monitoring the situation closely to provide any support our partners may need during this period.
Jan 14, 13:15 UTC

Investigating - We are currently monitoring an elevated number of errors in the Banking Provider for all production and enterprise environments. We are working closely with the provider to address the issue and more updates will follow soon.
Jan 14, 12:11 UTC

[Testnet] VISA Cards Services issues with Cipher

Resolved - The problem is related to optical fiber rupture as stated in the production issue posted here in the Status today. The network was reestablished and the testnet services are fully operational again.
Jan 14, 14:23 UTC

Identified - We are having issues with card emissions in the Testnet, the card processing provider is reconfiguring the cryptography tools related to Cipher HSM. We expect a fix in the next hours, as it depends on the VISA Cards Provider to deploy the new cryptography settings. More updates will follow soon.
Jan 14, 13:21 UTC

[Testnet] Banking services partial outage

Resolved - This incident has been resolved.
Jan 14, 13:16 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 13:14 UTC

Update - We are continuing to work on a fix for this issue.
Jan 14, 11:36 UTC

Identified - We have identified a breaking issue with our Banking Provider on TESTNET environment, causing major issues in account creation and financial operations. No production or enterprise environments affected.
Jan 13, 22:09 UTC

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